Shipping Policy

$10 Flat Rate Shipping
We currently offer $10 Flat Rate Shipping for orders under $50 shipped within the United States (all 50 states included). Orders typically arrive within 3-6 business days. Items shipped directly from our warehouse to Alaska or Hawaii may have longer delivery times. This offer does not apply to international, Puerto Rico, or wholesale orders.

Shipping Outside United States
For orders being sent outside of the United States, please contact our Customer Care department at (505)298-1964.

Expedited Shipping
For orders requiring Next-Day or 2nd-Day Shipping, please contact our Customer Care department at (505)298-1964.

Unable to Split Orders
Orders with items going to separate addresses require placing two separate web orders. For instance, a Two-Bag Special cannot be split and sent to two separate addresses.

Packing Slip
Only a Packing Slip is included in the shipment. Pricing is not included on this sheet.

Free Shipping Policy

VALID ONLY ON ORDERS OF $50 OR MORE Starting February 1, 2017

  • Valid on orders of $50 or more, domestic ground shipping only.
  • Orders typically arrive within 3-6 business days. This offer does not apply to international or wholesale orders.
  • Unable to split orders: Orders with items going to separate addresses require placing two separate web orders.
  • Orders cannot be held for later shipment.

  • Return Policy

    If you’re not satisfied with a purchase you made, return it within 30 days for a full refund. There are just 3 conditions to our return policy:
    • Shipping charges are not refundable, and you must pay for the return shipping, unless the return is the result of our error
    • Sale items and orders of 10 or more of the exact same item are not returnable unless damaged or defective
    • You must first request return shipping instructions by contacting us. We will refuse packages we are not expecting.

    For returns, credits to a credit card will be applied upon processing, but may not appear on your statement for one to two billing cycles.

    You can contact us at 1-800-572-0624 or email us at customer care@nmpinoncoffee.com