Frequently Asked Questions
What are piñons?
In the high desert mountains of the Southwest, piñon pine trees grow wild. Our flagship coffees Traditional Piñon, Dark Piñon, and Blonde Piñon are inspired by the buttery-smooth, nutty flavor of the roasted nuts these trees produce.
How do you get the Piñon flavor in your coffee?
Over 25 years ago, our piñon coffee was created with a blend of Arabica coffee, a very small amount of piñon nuts, and a custom piñon flavoring. Due to allergy concerns and the fluctuating piñon crops, as well as recent changes in FDA regulations regarding "wild harvested" food ingredients, we now use 100% Arabica coffee beans and a custom-created, natural piñon flavoring in our coffee. This flavoring is all natural, free of potential allergens, and helps us keep the piñon flavor consistent with every cup!
Are all of your flavors all-natural?
YEP! All of our coffees use custom-created, all-natural flavorings that are free from all major allergens.
Where do you get your beans from?
We source our green coffee from Brazil, due to the naturally-occurring chocolate and nut flavors present in many Brazilian-grown coffees that compliment our natural flavorings and work in harmony to create a delicious tasting cup of coffee.
Our current green coffees are a Natural Process coffee, which helps to impart notes of caramel to the beans during processing. Natural Process means that the skin and fruit of the coffee cherry stays intact, acting as a barrier to allow the fruit material to ferment and protect the bean from the outside environment. This allows the natural sweetness of the coffee bean to shine through.
Is your coffee organic?
Since we periodically change the specific farm origins of our beans to maintain a consistent taste profile, we are unable to guarantee that all of the growers we source from are “Certified Organic.”
Does your coffee have caffeine?
Since our coffee is made with 100% high-altitude Arabica coffee and natural flavoring, our coffee has about the same amount of caffeine as other coffees on the market (about 100mg of caffeine per 8oz cup). However, we do offer our Traditional Piñon coffee in decaf in 12oz and 2lb bags for those people who are limiting their caffeine intake.
What decaffeination method is used for your decaf Traditional Piñon coffee?
Our decaf coffee is processed using a unique decaffeination method known as Mountain Water Process, a proprietary method developed by Descamex based on and improving upon the standard water process decaffeination method. Descamex uses water from the highest mountain in Mexico, Pico de Orizaba, to create a proprietary solution that is designed to extract the caffeine from coffee. The solution contains all the chemical compounds that make up coffee except for one: caffeine.
The process begins by determining the specific chemical makeup of the coffee beans utilized and then steaming the beans for extraction. The extraction process then uses the proprietary solution to extract the caffeine. After extraction, the beans are dried using a triple drying method.
The result of this method is that the coffee doesn’t lose any of its flavor compounds, while removing 99% of the caffeine. The Food and Drug Administration has set its official safety limit for decaffeinated coffee at 10 parts per million (ppm). A cup of standard 97% decaffeinated coffee contains about 1-5 mg caffeine, so our Mountain Water Process Decaf can be expected to contain even less.
For more information about the Mountain Water Process, click here.
How do you recommend brewing your coffee?
We recommend using 1 to 2 tablespoons (2.5 - 5 grams) of coffee for every 6 fl oz. (180 ml) of cold, filtered water. You can use more or less coffee for desired strength. For more info on our preferred brewing methods, take a look at our comprehensive Brew Guides!
How do you recommend storing your coffee?
Coffee should be closed securely and stored in a cabinet or cupboard, away from cold, heat, and light. We do not recommend storage in freezers or refrigerators. If you want to store your coffee and have it be a feature of your kitchen at the same time, our Airscape Coffee Vaults have you covered.
Where can we get your coffee other than through your website?
You can find our coffee in almost every grocery store throughout New Mexico, on the shelf in Costco Colorado, World Market stores nationwide, and a variety of other places throughout the Southwest and beyond! Check out our Product Locator to find the nearest location to you that carries our coffee.
Can’t find us at your favorite store? Use our Request Form to let us know where we should sell our coffee!
Where can I find your coffee that used to be at Trader Joe's?
The coffee that we used to sell in Trader Joe's is our Traditional Piñon coffee. Traditional Piñon is available in 12oz, 2lb, and 5lb bags, as well as single-serve pods. Unfortunately, our 16oz can size has been discontinued.
Why are only select flavors available in 5lb bags?
Due to low consumer demand for 5lb bags in all but our best-selling coffees (Traditional Piñon, Dark Piñon, Biscochito, Adobe Morning, and Mexican Spiced Chocolate) the 5lb size has been discontinued for the remaining coffees that we offer. However, you can still find all of our coffees in our 2lb bag size, which are available in a Buy One, Get One Half Off special!
Will my online purchase count towards my loyalty card?
Loyalty cards and points are ONLY valid in-person at the Roastery Shop and Piñon Coffee Houses. This means any purchases ordered online will not count towards loyalty stamps. Conversely, any purchases made in-person do not generate loyalty rewards for online purchases.
How long are Limited Time Flavors available?
We do our best to make sure that we have enough of a Limited Time Flavor to allow for a two-month availability period. However, sometimes demand for Limited Time Flavors means that we run out before the two-month period comes to an end. All Limited Time Flavors are only available while supplies last.
How long will it take to get my coffee?
Our coffee is roasted fresh daily, and most orders will ship within 1 to 2 days of your order being placed. For more details on order timing and shipping, please consult our Shipping Policy.
Does your coffee have sugar?
Nope! Our all-natural flavorings are sugar-free and contain no added sweeteners (natural or artificial).
Can I make a change to my order after it's submitted?
If you need to make a change to your order before it is shipped, please contact us via email at firstname.lastname@example.org or give us a call at 505-298-1964 between 9am and 4pm Monday through Friday. While we cannot guarantee that we will be able to make changes before our shipping team sends your order out, we will do our best.
What are your packing peanuts made from?
Our packing peanuts are made from 100% biodegradable corn starch! They are safe to put in your trash, can be used as an additive to compost, or sprinkled over your lawn or garden to promote healthy plant growth and discourage weeds.
Can I receive a discount on an order placed before a sale starts? What about after a sale ends?
Unfortunately, we cannot honor sale or promotional prices outside of the set time period of the promotion or sale, including for items that are out of stock or otherwise unavailable at the time of the sale or promotion. If you feel that you should have received a discount on an order placed during the sale period and it was not applied, please contact our Customer Care department at email@example.com.
The coffee flavor, size, or grind I want is out of stock. Can I get a discount on a different option?
We understand that out-of-stock items can be frustrating. In most cases, we’re able to get coffee options back in stock within a few days to a week. Due to the constantly changing nature of our stock levels, we are unable to offer discounts, promotions, or special pricing on “substitute” items.